FREQUENTLY ASKED QUESTIONS
1. Why can I not add an item to my bag?
Before you add an item to your bag, make sure that the color, size and style are all chosen. If any of those possible choices are not selected you will not be able to add the item to your bag.
2. Why is my Member Discount not being applied to my order?
In order to receive your Member Discount your current email address needs to be linked to your member status in our database. Enter LOOKMEUP (all one word) in the discount/coupon code field and click REDEEM. You will see your discounts applied. For all future orders the discounts will be applied automatically.
3. How much will it cost to ship my order?
The Princeton University Store ships all orders with UPS, and costs are based on weight and location. Shipping cost will be available through the Shipping Cost Estimator on the shopping bag page and on the checkout page. Please provide us with a street address for shipping. (UPS does not ship to PO Box addresses.)
For orders shipping in the continental US/Alaska/Hawaii We offer the following shipping options: 1. UPS Ground 2. UPS 2nd Day Air 3. UPS Next Day Air
Members receive free shipping on Ground orders shipped within The United States.
4. Can I ship my order to an international address?
Yes. The Princeton University Store ships international orders through UPS Worldwide Expedited. The Shipping cost will be available through the Shipping Cost Estimator on the shopping bag page and on the checkout page.
Please note that The Princeton University Store is not responsible for any Duty, VAT or additional taxes that may be charged after the sale. These additional charges may be charged when you pick up the item at customs or during delivery. It is the sole responsibility of the international customer to check local regulations when buying exported goods. These fees are NOT INCLUDED in any product or shipping charges.
5. Will my diploma, or certificate, fit the frames on your website?
Yes, the diploma and certificate frames have the correct dimensions to accommodate your degree or certificate. If you are ordering a diploma frame, simply click the style that you like. After you have selected the style, choose the degree that the diploma is for. If you are ordering a certificate frame, select the orientation of the certificate - vertical or horizontal. After you have selected the orientation, choose the style that you like.
6. I am placing an order for a Princeton University Department - when will the discount be applied?
When placing an order online for any Princeton University Department using a University issued credit card - please include "University Department Order" in the comments field. Once we receive the order we will apply the 20% discount and tax exempt status manually to the order.
If you also need the order to be delivered please add "For Delivery" to the comments field and choose "In Store Pickup" as your shipping method. There is no charge for us to deliver your order to you on campus.